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eRoyal Freight sets a new standard in freight forwarding with its AI powered automation, which greatly improves operational efficiency by automating customer inquiries, optimizing pricing strategies, and refining workflows for seamless logistics management. With features like the AI-based multichannel Co-Pilot, businesses can interact with customers across various channels, improving response times and satisfaction.
The Pricing Co-Pilot simplifies obtaining and comparing shipment rates, while Robotic Process Automation (RPA) automates carrier booking requests and shipping instruction submissions, ensuring compliance and accuracy. Additionally, RPA enables real-time container tracking, providing visibility and reducing costs. The platform also supports comprehensive customer and supplier management, facilitating new customer creation, KYC compliance, and multichannel inquiry automation. Overall, this technology positions Freight Forwarders for success in a competitive logistics landscape by improving decision-making and enhancing customer experiences.
